Service Delivery | Mounties 911

MEDIC ON CALL

The MEDIC ON CALL call center operates on a 24 hour – 7 days a week (24/7) basis with experienced paramedics on stand by to take any medical emergency big or small. The MEDIC ON CALL call center will immediately dispatch the appropriate level of care to you via our SMS system.

FIRST AID TRAINING

First aid training is done by our highly experience qualified staff members with many years of experience in the pre-hospital environment. There are three different levels of First Aid, after which the paramedical levels can be done at your nearest technicon or approved ambulance training facility.

AIR AMBULANCE TRANSPORT / EVACUATION

Mounties will assist with making the necessary arrangements to have a patient flown from an accident scene / hospital / anywhere.

SPECIAL EVENTS / MEDIAL STANDBY

Medical stand by for events.

Some examples – Rugby, Netball, Hockey, Motocross, Music shows, Various events and more

PLEASE ASSIST US WITH IMPROVING OUR COMPANY STANDARDS BY COMPLETING THE SURVEY BELOW.

YOUR RESPONSE WILL BE HIGHLY APPRECIATED.

We need positive & negative feedback, as only positive feedback means we are doing something wrong. We are all human which makes mistakes, but with our line of work there is no room for mistakes…maybe there was something you didn’t approve of? i.e.: Didn’t like the paramedic’s hairstyle?

You be our eyes & ears on the road when the management can’t see what the crew members are doing, so please help us improve our service levels.

Have you or a relative or a friend had an emergency and required an ambulance for transportation to hospital?YesNo

Do you have an ambulance service emergency number on your cell phone or a near a telephone in case of an emergency?YesNo

Have you or a relative or a friend been transported by Mounties Ambulance Service before?YesNo

What was the experience like being treated & transported by Mounties?

During your medical emergency (in time of need of an ambulance), were you?
Kept you informed by the paramedics of what's happening & what they are doing?Reassured by the paramedics by seeing their confidence in their work?Amazed with the quick response time after calling the call centre?

How likely would you recommend Mounties Ambulance Service to a friend or relative?

Are you aware that there are various ambulance policies, which offer private ambulance transportation?